I've just had a close encounter with, what I believe, must be one of the most horrible persons I have ever met in my life, so far. She does not talk reason, she does not accept facts and suggestions, and she repeatedly threw a senior management name at us in her effort to delegate the work that her staff are paid to do, to the lecturers.
I am talking about the head of the Exams Center (hereafter, EC). The EC is supposed to take care of the exams and grades and everything in that line. By definition, the lecturer's duties only include setting the questions, doing the marking and compiling the final scores. A few years back, the EC delegated the typist job to us. We must submit all the exam questions in soft-copies only (so they wouldn't need to do any typing!). For management and computing lecturers, that wouldn't have been too much of trouble, but imagine those teaching techincal stuff (with lots of formulas and Greek characters), mathematics, physics etc., it is actually A LOT of extra work - work that should be done by the EC staff! After that, they started giving the lecturers templates to type the questions in. This means, we all must follow a certain format in preparing the drafts, so that the EC staff do not even need to do any formatting once the questions are submitted to them. All they do are storage of papers, passing of papers from examiners to moderators and back, printing, and data entry.
Recently, even the data entry job is delegated to us, the much ill-fated. They presented to us this very lousy and user-UNfriendly system, and expect us to enter all grade components, scores, comments, etc., etc., by ourselves. (And no, they didn't mention that we would be collecting part of their salaries for our own). The system is seriously flawed, and when we pointed the flaws and loop-holes out, their big boss, the head of EC, dismissed everything by saying that "We spent a lot of effort over 5 years developing this system, so please bear with it", or "This is a direct order from so-and-so-senior-management-guy
Indescribable!!! Hmmm. No, in fact I can think of a whole lot of words to describe this foul spinster. And here's the list - in alphabetical order: She is EXTREMELY
... and downright disgusting!
There. Anyone has anymore to add to that, please be my guest. I'd be honored!